In a groundbreaking move, IndiGo, on November 27, announced the launch of its advanced AI chatbot, 6Eskai, powered by GPT-4 technology, aimed at revolutionizing the airline's customer service experience. Developed in-house by the digital team in collaboration with Microsoft, this cutting-edge chat assistant has already demonstrated promising outcomes, boasting a remarkable 75% reduction in the workload of customer service agents.

Setting a new standard in customer interaction, 6Eskai is adept at handling queries in ten different languages, offering a seamless ticket booking experience across IndiGo's extensive network. The airline emphasized the chatbot's utilization of natural language conversations, providing passengers with an intuitive and user-friendly interface. This innovation ensures that customers can effortlessly navigate the entire booking process, from applying promotional discounts to facilitating web check-ins and assisting with seat selection.

IndiGo highlighted the exceptional capabilities of 6Eskai, boasting an impressive 1.7 trillion parameters. This extensive capacity enables the AI chatbot to perform a diverse array of tasks, transcending conventional customer service functionalities. From handling ticket reservations to providing personalized assistance and navigating complex tasks like seat selection, 6Eskai showcases unparalleled versatility. Moreover, the AI chatbot is not confined to written interactions; it seamlessly interprets verbal instructions using advanced speech-to-text models, enhancing accessibility for passengers.

Summi Sharma, Senior Vice President ifly and Customer Experience at IndiGo, expressed excitement about the launch of 6Eskai, highlighting its role as an innovative tool dedicated to enhancing customer experience. Sharma emphasized that the AI-driven chat assistant is poised to provide quick and personalized assistance for passengers' travel needs, underscoring IndiGo's commitment to technological advancements and customer-centric services.

The introduction of 6Eskai aligns with IndiGo's ongoing commitment to staying at the forefront of technological advancements. By leveraging the power of GPT-4 technology and collaboration with Microsoft, IndiGo aims to not only streamline customer interactions but also set a new standard for AI-driven customer service in the aviation industry. The unveiling of 6Eskai marks a significant step forward in IndiGo's dedication to delivering cutting-edge solutions for an enhanced and seamless travel experience.