Glean, a rising player in the realm of enterprise artificial intelligence (AI), is on a mission to challenge ChatGPT's dominance in the corporate sector. Founded by Arvind Jain, co-founder of cloud data management firm Rubrik, Glean has introduced a software solution designed to address the information retrieval challenges faced by businesses. Inspired by observations within Rubrik and other companies, Jain recognized the detrimental impact of employees struggling to access essential data, leading to decreased productivity and diminished employee experience. Jain's vision for Glean aligns with a prevalent issue highlighted by a recent Gartner survey, revealing that nearly half of desk workers encounter difficulties in accessing necessary data for their roles. This challenge is further exacerbated by the proliferation of workplace applications, which has doubled in the past five years. In response to these pressing needs, Jain and his team developed Glean as an AI-powered search application tailored for enterprise clients, evolving it into a comprehensive platform capable of integrating and analyzing diverse data sources.

Despite the potential benefits offered by Glean, concerns regarding data privacy and security have emerged. A Cisco poll revealed that a significant portion of organizations remains hesitant to embrace GenAI solutions due to these apprehensions. However, Jain assures that Glean prioritizes security and privacy, aligning with the permissions set within companies' data sources to ensure controlled access and data integrity. Addressing another common issue plaguing AI platforms — inaccuracies and hallucinations — Jain emphasizes Glean's efforts to enhance reliability. Leveraging customer data to train its models and implementing techniques like Retrieval-Augmented Generation (RAG), Glean aims to provide accurate and personalized responses to user queries. Additionally, every answer generated by Glean is meticulously referenced back to the original source, enhancing transparency and credibility.

Despite facing competition from established players like Microsoft and OpenAI, as well as enterprise search providers, Glean has witnessed significant growth. Its expanding customer base, including prominent names like Duolingo and Sony, underscores the platform's appeal and efficacy. This momentum was further reinforced by Glean's recent Series D funding round, which raised $200 million and attracted support from prominent investors such as Kleiner Perkins and Lightspeed Venture Partners.Mamoon Hamid of Kleiner Perkins expressed confidence in Glean's potential to revolutionize knowledge work in enterprises, citing the team's track record and the substantial market opportunity. With the infusion of new capital, Glean plans to bolster its teams, enhance its product offerings, and strengthen its market presence. Jain remains optimistic about Glean's future, noting the growing demand for GenAI solutions among enterprises and the company's strategic approach to meeting customer needs while ensuring prudent financial management.