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  • January 8, 2024
  • Neha DP
Navigating Challenges, Embracing Opportunities: GenAI's Unfold in 2024

A recent study by Harvard Business Review reveals that 44% of working hours across various industries have the potential to be transformed by Generative AI (GenAI). Banking stands out as the sector with the most significant opportunity, with 72% of working hours having the potential for GenAI impact. Insurance, capital markets, retail, travel, health, and energy sectors follow closely, ranging from 40% to 50% of potential transformation. According to Deepa Param Singhal, VP of Cloud Applications at Oracle India, GenAI is poised to redefine the very fabric of work, likening its impact to the revolutions brought about by the internet and mobile communications.

India is identified as a key contributor to the global AI landscape, with 55% of Indian firms effectively implementing AI at scale, according to Prabhu Ram, head of Industry Intelligence Group at CyberMedia Research. Early GenAI initiatives in India are focusing on creating customer-centric products, enabling data-driven decision-making, and enhancing customer services. The shift from exploratory initiatives in 2023 is expected to result in real-world impacts in 2024 and beyond.An IDC study predicts that global spending on GenAI solutions will surpass $19.4 billion in 2023 and more than double in 2024, reaching $151.1 billion in 2027. This substantial investment, encompassing GenAI software, related infrastructure hardware, and IT/business services, is expected to account for 29% of overall AI spending by the end of the forecast period.

GenAI is poised to revolutionize various sectors in India, including telecommunications, manufacturing, retail, e-commerce, public services, healthcare, and more. In supply chain management, it can offer predictive and intuitive functionality, optimizing routes and predicting real-time demand. The financial domain can benefit from precise forecasts and personalized investment reports, while healthcare can leverage GenAI for personalized medical plans and predictive disease analysis. In education, GenAI can aid in student retention strategies and automate tedious tasks.Despite its promising potential, GenAI faces challenges such as AI bias, difficulties in explaining results, intellectual property concerns, and risks from training datasets. Sharryn Napier, VP at GitHub, acknowledges the impact of India's developers, ranking as the second-largest contributors to GenAI projects on GitHub globally. As 2024 unfolds, businesses in India are expected to intentionally roll out and implement GenAI for focused problem-solving, tailoring the technology to industry-specific needs while addressing critical challenges.