Pegasystems Inc. (NASDAQ: PEGA) has introduced Pega GenAI Knowledge BuddyTM, a cutting-edge enterprise-grade, generative AI-powered assistant. This innovative tool aims to revolutionize customer and employee interactions by providing synthesized answers from enterprise knowledge bases through generative AI. The Knowledge Buddy offers an alternative for enterprises, allowing users to pose questions through conversational interfaces and receive concise, attributed responses, automating the search, analysis, and synthesis of information from existing document libraries.

The Pega GenAI Knowledge Buddy is designed to enhance productivity with its generative AI capabilities, seamlessly integrating into content libraries. According to Kerim Akgonul, chief product officer at Pega, this advancement empowers both employees and customers to access optimal answers and guidance efficiently. Additionally, users can leverage Knowledge Buddy to generate new content, such as emails or documents, based on existing libraries. The security features ensure organizational control over user access rights, providing transparency on information sources.

Furthermore, content authors have the flexibility to add, update, or delete knowledge, with all actions meticulously managed and audited through Pega's industry-leading workflow automation.This latest release underscores Pegasystems Inc.'s commitment to advancing enterprise AI decisions and workflow automation, providing a sophisticated solution to streamline information retrieval and content creation within organizational frameworks.