Will I get access to copy and design experts after I launch my site?
After your site goes live, you’ll have unlimited access to B12’s Customer Success Team. This team of experts is available by email, chat, or phone. They’re trained on the B12 platform and website best practices. They can help guide you through any minor updates or changes you’d like to make and will advise when to re-engage with copy and design experts based on your needs. Depending on the scope of the changes required, sometimes there’s an additional fee. Your Customer Success representative will advise you of any additional costs and work with you to ensure we fit your budget.
April 12, 2024
Do I need to install any software?
Nope! Nothing to install. B12 is a SaaS (Software as a Service) platform which means you can access it from anywhere – if you’re a current customer, you just need to log in to your account by visiting b12.io and clicking Log in in the top right of the navigation.Not a customer yet? You can sign up for B12 from anywhere – desktop, mobile, tablet and experience it yourself. Instructions for how to access B12 can be found here.
April 12, 2024
What if I already have a website but want to improve it?
If you already have a website, but are looking to make major changes, we recommend starting fresh with B12. Trying to optimize a poorly constructed or poorly performing website is often simply more hassle than it's worth. You’ll spend a lot of time and energy on making updates, only to see negligible returns.
With B12, we’ll take your existing website, understand what you want to keep and what you want to improve, and then give you a brand new one. B12 sites are built to be modern, fast, and reliable, giving you a site that will not only make you look more professional, but will also be optimized for search engines, and equipped with features to help you run your business. When you work with B12, you aren’t just giving your site a fresh coat of paint – you’re getting a polished, all-in-one platform that will help you scale your services.
April 12, 2024
How do I change my subscription after signing up?
Below is a walkthrough of how to change your existing subscription level. If you have further questions about switching your plan, reach out to Customer Success at [email protected].
Customers on our Starter or Basic subscription can switch to Professional (setup fee optional) or Advanced (setup fee required).
Customers who pay a setup fee can choose between Professional or Advanced.
Customers on the Advanced or Professional subscriptions cannot downgrade to Starter or Basic.
April 12, 2024
0
Visit Website
