If I want to deflect tickets, do I need to use a chatbot?
There are lots of ineffective chatbots in the world, some of which create a terrible customer experience. At Forethought, we will help you deflect tickets when needed and leverage self-service mechanisms as we see this as a valuable tool that can be helpful to customers and agents when done well.
Nov. 5, 2023
What does implementation usually look like for AI?
Implementation can end up being the most painful part of a lot of AI solutions out there. They frequently require a lot of input from customer support teams and a lot of upkeep to maintain relevance over time. Especially when you are a fast-growing company, you have no time for clunky AI.
However, Forethought implementation is surprisingly simple. Unlike a lot of AI and bots, Forethought’s AI starts helping the moment it starts ingesting your data. More importantly, Forethought doesn’t require major overhauls or a ton of upkeep to stay relevant because it’s built on your data and can retrain whenever needed.
Nov. 5, 2023
What makes Forethought different from other AI customer support tools?
Too frequently, using AI tools can come at the cost of a quality experience for customers.
With Forethought, you don’t have to make this trade-off. We fine-tune our AI so that you can answer more questions correctly.
Many of the customer service products that claim to use AI in fact use simple rules-based logic. Maintaining a set of rules is as hard and inaccurate as you might imagine. Customer support teams end up managing all of this and end up using up the time they saved in the first place by automating things just to work out the kinks and to catch the rules-based bot’s mistakes.
Forethought’s AI is trained on your institutional knowledge and built using machine learning, which means it doesn’t have to be taught a series of rules. The AI learns to recognize patterns better than a human can. Welcome to saving time and accurately solving problems using AI.
Nov. 5, 2023
What system do I have to use to get your AI to work?
Forethought’s AI integrates with Salesforce, Zendesk, ServiceNow, Kustomer, Talkdesk, Dialpad, and more. We’re continually adding to our list of integrations and are happy to discuss the possibility of integrating into new helpdesks to help you better.
Nov. 5, 2023
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